Philips Recall Remediation Options - DreamStation

Options

Due to the high volume of recall customers, we've created this easy-to-use 'checkout method' to replace your Philips unit. Please do not call us - you will be redirected here. 

Philips is replacing the motor portion of your main PAP blower with a brand-new motor with re-engineered silicone foam. All replacement blowers come with a new 3-year manufacturer warranty. You will continue to use your same humidifier, water tank, tube, modem, and SD card. Select one of two options to proceed.

OPTION 1: Ship us your affected blower first and then receive your replacement.  We process a one-way shipping fee of $20+tax (this fee is added at checkout). This is for us to ship your replacement after you've returned the affected unit. Returning the affected unit will be paid separately by the customer. 

OPTION 2: Receive your replacement first, then return the affected blower. A $260 deposit is required for this option, PLUS we process a two-way shipping fee of $40+tax (this fee is added at checkout). This allows us to ship your replacement and provide a prepaid label to return the affected unit.

Add your selection to the cart and checkout. Allow 7-10 business days to process. All notifications will be automatically sent by email.

DreamStation only resources:

Remediation FAQs - PLEASE READ
Remediation Shipping Fees & How To Get It Waived
Return Instructions 

Return Instructions

OPTION 1 Return Instructions 

1. Return the device with the matching serial number in your invite email. Remove the SD card and detach the modem, humidifier, filters, tubing, power supply, and mask from your original machine. Philips will not return accessories left on the defective unit.

2. Carefully pack up your blower in a box of your choice. Clearly write your 'Option 1' order number on a piece of paper and place it inside the box. Take the package to a courier and purchase a shipping label (with tracking) and ship the package to:

   CPAPmachines.ca C/O CRC
   2-24 Viceroy Road
   Vaughan, ON L4K 2L9
   *Remediation return address only*
   

3. A replacement blower will be shipped to you once your affected blower has been received and processed. Allow 7-10 business days for processing. Notifications will be automatically sent by email. Upon receipt of the new blower, reassemble your CPAP machine and continue with therapy.

OPTION 2 Return Instructions 

1. Return the device with the matching serial number in your invite email. Remove the SD card and detach the modem, humidifier, filters, tubing, power supply, and mask from your original machine. Philips will not return accessories left on the defective unit.

2. Using the box your replacement blower arrived in, carefully pack up your original blower. Clearly write your 'Option 2' order number on a piece of paper and place it inside the box. Affix the provided prepaid shipping label to the package and drop it off at any Canada Post Office outlet. Reassemble your CPAP machine and continue with therapy.

3. Once your affected blower has been received and processed, your deposit of $260 will be reimbursed. Allowed 7-10 business days for processing. Notifications will be automatically sent by email.
   

DreamStation only resources:

Remediation FAQs
Remediation Shipping Fees & How to Get It Waived
Return Instructions

Save w/ Refresh Package or a Mask!