Return Policy

PLEASE READ CAREFULLY PRIOR TO MAKING ANY PURCHASES.

CPAPmachines.ca will happily accept refunds on unopened and in original seal packaged items within 30 days of the original order date. To keep our shipping costs and prices competitive, returning of unopened machines, machine packages are subjected to a restocking fee of CAD $50. Return or exchange of all other products is subjected to a processing-restocking fee of 10% of the order. This amount will be deducted before a refund being processed. Due to hygienic protocols outlined in Health Canada and the Food and Drug Act, any product(s) that have been opened and used or deemed opened and used cannot be returned.

Due to Covid-19, all incoming return and exchange parcels will be subjected to a mandatory 7-day 'quarantine period' in which orders will be held prior to being processed. As a result of this procedure, expect delays in the processing of your refund/exchange.

A few exceptions...

In the interest of hygiene, the following items are final sale may not be refunded or exchange at any time:

  • AirFit N20 Series CPAP masks
  • AirFit F20 Series CPAP masks
  • AirTouch™ F20 Series CPAP masks
  • AirMini + All Set-Up Packs
  • Dreamstation Go Auto 
  • Dreamstation Go Overnight Battery
  • Dreamstation Go Heated Humidifier 
  • All Medistrom™ Pilot 12 and 24 Plus & Lite Series
  • PAP Battery Kits
  • Zzoma Positional Device
  • Rematee Anti-Snore Belt
  • The Sleep Noodle Positional Device
  • CPAP Max 2.0 Pillow
  • SoClean 2 
  • Lumin 
  • Lumin Bullet 
  • O2 Curve Anti-Pollution masks
  • Hozer Lift System
  • Any special order items
  • Items listed 'Warehouse Clearance' is final sale

Refunds

To be eligible for a refund, your item(s) must be unopened, unused, undamaged and in the same condition and original packaging that you received it. To initialize your refund, email or phone us with your order number. Write your order number on the parcel, purchase shipping label and ship item(s) to:

SleepMed Corp.

PO Box 30126 Downsview PO, Toronto, Ontario M3J 3L6 Canada

Shipping costs to refund item(s) are paid directly by the customer and are not refunded by CPAPmachines.ca. After approval of the inspection of the item, your refund will automatically be applied to your original method of payment within 1-3 business days.

Returns that are not properly initiated, damaged, worn or for any reason we believe it has been used, will not be accepted and will be sent back to the customer at their own expense.

Exchange 

To be eligible for an exchange, your item(s) must be unopened, unused, undamaged and in the same condition and original packaging that you received it. To initialize your exchange, email or phone us with your order number. Write your order number on the parcel, purchase shipping label and ship item(s) to:

SleepMed Corp.

PO Box 30126 Downsview PO, Toronto, Ontario M3J 3L6 Canada

Shipping costs to exchange item(s) are paid directly by the customer and are not refunded by CPAPmachines.ca. Price adjustments of item(s) being exchanged will be resolved accordingly. CPAPmachines.ca will ship the newly exchanged item(s) complimentary if the exchanged order is over $99, otherwise, the customer is responsible for the shipping cost that is live calculated at checkout.

Defective Items (if applicable)

If newly purchased machines, masks or accessories have manufacturer's defects, please get in touch with us within 30 days of the original ship date for further investigation. CPAPmachines.ca get up-to-date notices from the manufacturers if batches of items are defective and require replacing. 

Contact us by phone, toll-free: 1 (844) 925-2727

Email: shop@cpapmachines.ca

Price Match (if applicable)

Price match (if applicable) are made on a case by case basis and solely at our discretion.   Price matching will not be applied to marketplaces, sites that say Canadian but do not operate in Canada and prices that do not have their prices published. We also do not price match shipping costs. Price matching cannot be applied to orders that have been processed and or delivered.

Order Cancellation (if applicable)

Upon placing an order, a receipt is automatically mailed confirming the intent of purchase. This receipt is not a contract. Orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent or for orders to be shipped out of Canada. 

For a limited time, every CPAP machine package (excluding travel units) will receive this free promotion!