July 17th, 2024: Important Announcement Regarding Philips Remediation Services
Philips has launched a new direct-to-patient remediation service to enhance the efficiency and direct support for those requiring assistance. Effective immediately, CPAPmachines.ca has discontinued our in-house remediation services for Philips CPAPs and APAP machines. If you have an affected machine and require remediation, we kindly ask you to contact Philips Respironics directly at (1-888-842-1991). Their dedicated team will provide the necessary assistance for your affected devices.
Please note the below information may no longer be accurate.
OPTION 1: Ship us your affected DreamStation Go first and then receive your replacement. We process a one-way shipping fee of $20+tax (this fee is added at checkout). This is for us to ship your replacement after you've returned the affected unit. Returning the affected unit will be paid separately by the customer.
OPTION 2: Receive your replacement first, then return the affected DreamStation Go. A $260 deposit is required for this option, PLUS we process a two-way shipping fee of $40+tax (this fee is added at checkout). This allows us to ship your replacement and provide a prepaid label for you to return the affected unit.
Add your selection to the cart and checkout online. Allow 7-10 business days to process. All notifications will be automatically sent by email.
Return the device with the matching serial number in your invite email. Remove all accessories (Both DS Go beauty caps on each end, tubing, filter, mask etc.) from your original Go machine. Philips will not return accessories left on the defective unit.
Carefully pack up your DreamStation Go (remove beauty caps) in a box of your choice. Write your 'Option 1' order number on a piece of paper and place it inside the box. Take the package to a courier, purchase a shipping label (with tracking), and ship the package to:
A replacement Go will be shipped to you once your affected unit has been received and processed. Allow 7-10 business days for processing. Notifications will be automatically sent by email. Upon receipt of the replacement DreamStation Go, reassemble it with your accessories and continue with therapy.
OPTION 2 Return Instructions
Return the device with the matching serial number in your invite email. Remove all accessories (Both DS Go beauty caps on both ends, tubing, filter, mask, etc.) from your original machine. Philips will not return accessories left on the defective unit.
Carefully pack up your original unit using the box your replacement arrived in. Write your 'Option 2' order number on a piece of paper and place it inside the box. Affix the provided prepaid shipping label to the package and drop it off at anyCanada Post Office outlet. Reassemble your Go System with your beauty caps and accessories and continue with therapy.
Once your affected blower has been received and processed, your deposit of $260 will be reimbursed. Allow 7-10 business days for processing. Notifications will be automatically sent by email.
