Return Policy

PLEASE READ CAREFULLY PRIOR TO MAKING ANY PURCHASES.

CPAPmachines.ca will happily accept any unopened and unused products within 30 days of the original ship date. Returning of all unopened and unused machines and promotional packages (including travel and clearance units) are subjected to a restocking fee of $50 CAD. Shipping fees to return item(s) are paid directly by the customer and are not refundable. Any product that has been opened and used cannot be returned - no exceptions.

Refunds

To be eligible for a refund, your item(s) must be unopened, unused, undamaged and in the same condition and original packaging that you received it. To initialize your refund, email or phone us with your order number. Write your order number on the parcel, purchase shipping label and ship item(s) to:

SleepMed Corp. 50 West Wilmot Street, Unit 15, Richmond Hill, ON, L4B 1M5 Canada  

Shipping costs to refund item(s) are paid directly by the customer and are not covered by CPAPmachines.ca. After approval of inspection of item(s), your refund will automatically be applied to your original method of payment within 1-3 business days.

Exchange 

To be eligible for an exchange, your item(s) must be unopened, unused, undamaged and in the same condition and original packaging that you received it. To initialize your exchange, email or phone us with your order number. Write your order number on the parcel, purchase shipping label and ship item(s) to:

SleepMed Corp. 50 West Wilmot Street, Unit 15, Richmond Hill, ON, L4B 1M5 Canada  

Shipping costs to exchange item(s) are paid directly by the customer and are not covered by CPAPmachines.ca. Price adjustments of item(s) being exchanged will be resolved accordingly. CPAPmachines.ca will ship the newly exchanged item(s) complimentary, if the exchanged order is over $99, otherwise the customer is responsible for shipping cost that is live calculated at checkout.

Defective Items (if applicable)

If newly purchased machines, masks or accessories have manufacturer's defects, please get in touch with us within 30 days of original ship date for further investigation. CPAPmachines.ca get up-to-date notices from the manufacturers if batches of items are defective and require replacing. 

Contact us by phone, toll free: 1 (844) 925-2727

Email: service@cpapmachines.ca

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