(Last updated July 2022)
CPAPmachines' team is fully vaccinated (and boosted) and follow all public health and safety protocols daily with continued social distancing, masks and gloves when handling all orders.
A message to our customers
We are committed to supplying exemplary service and CPAP products to our customers every single day. We want to reassure you the health and safety of our employees are at the forefront as we commit to higher cleaning and safety measures permanently. As important medical equipment providers, we want to let you know we are open, accepting orders and fulfilling them in promptly.
Ongoing safety measures
Personal belongings are kept outside of the packaging area
Regular sanitization of all high traffic surfaces
Mandatory handwashing for all employees on site
A minimum of 6 feet distance is kept between employees
Employees are wearing masks and gloves while processing orders
Elimination of unnecessary inventory handling
Employees minimize contact with couriers during exchange
- Customers may experience delays in receiving their orders in certain parts of Canada as safety measures continue to evolve among our couriers. For more information, please visit Canada Post and FedEx websites for details
- Incoming return and exchange parcels are subjected to a continual mandatory 7-day quarantine period prior to being processed. As a result of this procedure, expect delays in the processing of your refund/exchange
Recommendations when you receive your parcel
- Bring your parcel to a designated "area" for example the garage or mudroom to handle
- Before you unseal the contents, wash your hands thoroughly with water and soap for a minimum of 20 seconds
- After unsealing your package, store them away properly to keep your equipment fresh and clean
- Wash your hands thoroughly with water and soap again for a minimum of 20 seconds
We look forward to serving you
For up-to-date information on COVID-19, please visit Government of Canada website. Health and safety are our top priority as we are here to service you. Enjoy free expedited shipping for orders over $99!