A Note On COVID-19

(Last updated April 2022)

Vaccinated Team

Our CPAPmachines.ca team is fully vaccinated (and boosted) and follow our public health and safety protocols daily with social distancing and full PPE when handling orders.

A message to our customers

We are committed to our customers by being here for you during these challenging times. We want to reassure you the health and safety of our employees are at the forefront as we navigate these pandemic challenges. As important medical equipment providers, we want to let you know we are open, accepting orders and fulfilling them in a timely manner. With that in mind, we are taking extra actions to make sure everyone is protected during these times.

Safety measures implemented

  1. Personal belongings are kept outside of the packaging area. 
  2. Regular sanitization of all high traffic surfaces.
  3. Mandatory handwashing for all employees on site. 
  4. A minimum of 6 feet distance is kept between employees. 
  5. Employees are wearing masks and gloves while processing orders.
  6. Elimination of unnecessary inventory handling. 
  7. Employees minimize contact with couriers during exchange.
  8. A message from our couriers: Canada Post and FedEx are asking customers to be kind and patient. Customers may experience delays in receiving their orders as safety measures, including physical distancing, means it takes longer to process heavy volume. For more information, please visit Canada Post and FedEx websites for details.
  9. Incoming return and exchange parcels are subjected to a mandatory 7-day quarantine period prior to being processed. As a result of this procedure, expect delays in the processing of your refund/exchange.

Recommendations when you receive your parcel

  1. Be conscious not to touch your face. Bring your parcel to a designated "area" for example the garage or mudroom to handle.
  2. Leave the box outside or in the garage. 
  3. Before you unseal the contents, wash your hands thoroughly with water and soap for a minimum of 20 seconds. 
  4. After unsealing your package, store them away properly to keep your equipment fresh and clean.
  5. Wash your hands thoroughly with water and soap again for a minimum of 20 seconds. 

We look forward to serving you

For up to date information on COVID-19, please visit Government of Canada website.

Everyone's health, safety and peace of mind are our top priorities.  We are here to service you. Enjoy free expedited shipping for orders over $99!  Stay home, stay safe and your package will arrive at the door.

Sincerely,

CPAPmachines.ca Team